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Frequently Asked Questions
How far in advance should I place my order?
All regular orders should be placed at least 5 days before the desired date. Larger events may require more time, which we’ll discuss when placing your order.
Do I need to pay a deposit?
Yes, a 60% deposit is required to secure your date. The remaining balance is due 2 days before pick-up or delivery. For smaller pastry items, payment in full is required upfront.
Can I cancel my order?
Cancellations are accepted up to 3 days before the event. After that, the full payment is required.
Do you issue refunds?
Full refunds are only provided if the bakery is at fault. You must contact us within 24 hours of delivery to discuss options, including store credit, a discount, or a refund.
Frequently Asked Questions
How far in advance should I place my order?
All regular orders should be placed at least 5 days before the desired date. Larger events may require more time, which we’ll discuss when placing your order.
Do I need to pay a deposit?
Yes, a 60% deposit is required to secure your date. The remaining balance is due 2 days before pick-up or delivery. For smaller pastry items, payment in full is required upfront.
Can I cancel my order?
Cancellations are accepted up to 3 days before the event. After that, the full payment is required.
Do you issue refunds?
Full refunds are only provided if the bakery is at fault. You must contact us within 24 hours of delivery to discuss options, including store credit, a discount, or a refund.